Política de reembolso

Return Policy

• 7 Day Satisfaction Guarantee- Limitations and Exceptions Apply
• New Items may be returned within 7 days of the delivery date.
• Restocking Fee: 6%

General Terms

If you are not happy with your purchase you have 7 days from the day of delivery to contact Pelican Beach Music to initiate a return. Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refund

Your refund will be promptly processed when we have confirmed that the returned items meet these requirements. Refunds are made for the product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. Items that are not returned in original condition will be accessed a minimum 15% re-stocking fee.

Returned Items

Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Items that are not returned in original condition will be accessed a minimum 15% re-stocking fee.